Informativa sui rimborsi

At cisul.com we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to assist you with a clear and straightforward return process.

Return Policy Overview

Return Window:
You have 30 days from the day you received your order to initiate a return. We offer a 30-day return policy to ensure you can shop with confidence.

Condition:
To be eligible for a return, items must be unworn, unused, in the same condition that you received them, and in their original packaging with all tags attached.

Territorial Scope:
This Return and Refund Policy applies specifically to purchases made within the United Kingdom.

Return Costs

For Defective or Incorrect Products:
There is no cost to the customer. This applies if the product is incorrect, damaged during transit, or defective in any way. Cisul will cover the return shipping costs in these instances.

For Customer Remorse:
If you changed your mind, ordered the wrong size, or no longer want the item, you will be responsible for the actual cost of return shipping. Original shipping costs (if any) are non-refundable.

Restocking Fee:
We do not charge any restocking fees (£0).

How to Return an Item

Contact Us:
Please email our support team at info@cisul.com with your order number and the reason for the return. We will provide detailed return instructions.

Pack Your Item:
Repack the item securely in its original packaging, including all accessories, tags, and documentation.

Send it Back:
Once authorized, please drop your package off at the designated shipping carrier location as instructed in our email.

Refund Process

Inspection:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund based on the item’s condition.

Refund Timeline:
Once approved, your refund will be processed within 7 business days. The credit will automatically be applied to your original method of payment.

Exchanges

The fastest way to receive a different size or item is to return the original product and place a new order once your return has been approved.

Contact Information

Store Name: Cisul
Company Name: PUILI LTD
Company Number: 16910501
Address: 63 Temple Row, Birmingham B2 5LS, UK
Email: info@cisul.com
Phone: +447418637920

Customer Service Hours: Monday to Friday: 09:00 – 18:00 (London Time)