Verzendbeleid
Customer Service Hours: Monday to Friday: 09:00 – 18:00 (London Time)At Cisul, we are committed to providing a reliable and efficient shopping experience for our customers across the United Kingdom. We maintain clear and transparent shipping practices to ensure confidence with every purchase.
Territorial Scope
At this time, we ship exclusively within the United Kingdom.
We do not currently offer international shipping.
Delivery Times
Below are our estimated delivery timelines for all UK orders:
Order Cutoff Time:
17:00 (5:00 PM) London Time.
Orders placed after this time will be processed the next business day.
Order Handling Time:
1 to 2 business days (Monday to Friday).
Transit Time:
4 to 7 business days (Monday to Friday).
Estimated Total Delivery Time:
5 to 9 business days.
Please note that delivery times are estimates and may vary during peak periods, public holidays, or due to unforeseen carrier delays.
Carrier Services
Once processed, your order will be dispatched through one of our trusted UK carriers. Depending on your location and parcel size, this may include:
- Royal Mail
- DPD
- UPS
- FedEx
Carrier selection is determined at our discretion to ensure timely and secure delivery.
Shipping Costs
Free Shipping:
We offer free standard shipping on all UK orders. There is no minimum purchase requirement.
Tracking Your Order
Once your order has been shipped, you will receive an email confirmation containing your tracking number. You can use this tracking number to monitor your package’s progress until delivery.
You can also track your order by clicking HERE.
If tracking updates do not appear immediately, please allow 24–48 hours for carrier systems to update.
Delivery Issues
If you experience any issues with your delivery, including delays, incorrect items, or suspected lost parcels, please contact our customer service team as soon as possible.
We are committed to assisting you and ensuring your order arrives safely and securely.
Contact Information
Store Name: Cisul
Company Name: PUILI LTD
Company Number: 16910501
Address: 63 Temple Row, Birmingham B2 5LS, UK
Email: info@cisul.com
Phone: +447418637920
Customer Service Hours: Monday to Friday: 09:00 – 18:00 (London Time)