Frequently Asked Questions
How can I contact customer support?
You can reach us via our Contact Page, call +44 7418 637920, or email info@cisul.com.
Our customer service team is available Monday–Friday, 09:00–18:00 (London Time).
Where do you ship to?
We ship exclusively within the United Kingdom. We do not currently offer international shipping.
What are the shipping costs?
We offer FREE standard shipping on all UK orders. There are no hidden fees and no minimum purchase requirement.
How long will it take to receive my order?
Our estimated delivery timeline is:
- Order Cutoff Time: 17:00 (5:00 PM) London Time
- Handling Time: 1–2 business days (Mon–Fri)
- Transit Time: 4–7 business days (Mon–Fri)
- Estimated Total Delivery Time: 5–9 business days
For more detailed information, please refer to our Shipping Policy.
Is my payment information secure?
Yes. All transactions on cisul.com are protected with SSL encryption and processed through secure payment providers. We do not store your full payment details on our servers.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Maestro, PayPal, Apple Pay, Google Pay, and Shop Pay.
How long do I have to return an item?
We offer a 30-day return window from the date of delivery. We do not charge any restocking fees (£0).
For full details, please see our Return & Refund Policy.
Where is my order?
Once your order has been dispatched, you will receive a tracking confirmation email.
If your order has not arrived within 3 business days after the estimated delivery window, please contact us at info@cisul.com, and we will assist you promptly.
Contact Information
Store Name:Â Cisul
Operated By:Â PUILI LTD (Company Number: 16910501)
Address: 63 Temple Row, Birmingham B2 5LS, UK
Email: info@cisul.com
Phone: +447418637920
Hours: Monday to Friday: 09:00 – 18:00 (London Time)